Nairobi water paybill & How to pay water bills via Mpesa

nairobi water paybill

Nairobi water paybill number payment option is a convenient and secure way of paying your water bills to the Nairobi Water and Sewerage Company.

A big percentage of Nairobi dwellers get their water supply from the Nairobi water company and are expected to pay depending on the number of units of water they have spent.

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Although there are several ways of making your water bill payments, the Nairobi water paybill option remains to be one of the most popular and most convenient modes of payment.

It is cheaper, it is faster and it is secure. In fact, you do not have to visit any bank or any office to clear your water bill.

You can conveniently query your water bill balance and pay via the Nairobi water paybill option from the comfort of your home.

What is Nairobi water paybill?

Nairobi water paybill is a payment option that facilitates the payment of water bills for Nairobi dwellers.

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To pay Nairobi Water Company bills, you just need to send money via Mpesa to the Nairobi Water paybill number, 444400.

How to pay using Nairobi water paybill

If your water supplier is Nairobi City Water and Sewerage Company, follow this process to pay your water bill via Mpesa paybill.

  • Go to Mpesa menu on your phone
  • Select Lipa Na MPESA
  • Paybill option [Enter the Nairobi Water Company Pay Bill Number, 444400]
  • Press OK
  • Account number [Enter your Nairobi Water Company account number, in the format NWCxxxxx]
  • The last five digits are your Nairobi Water account number. e.g NWC12345
  • Amount [Enter the amount you are supposed to pay]
  • Enter your M-PESA PIN
  • Confirm and complete the transaction

You will get a confirmation from Mpesa confirming that your transaction was successful.

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Nairobi water payment options

Apart from the Nairobi water paybill option, you can also clear your water bills via the following payment options accepted by the water company.

  • Cooperative bank
  • K-Rep bank
  • Equity bank
  • Housing Finance
  • Barclays
  • Postal Corporation of Kenya
  • Nakumatt supermarkets

As a customer of Nairobi water, it is your responsibility to be updated with water tariffs and to check your water meter regularly.

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Tampering with your water meter is an offense that Nairobi water doesn’t take kindly. You may be penalized hefty fines or be charged in a court of law for allegations of tampering with your water meter.

How to check my water bill in Nairobi

Nairobi dwellers can check their water bill balance online or via SMS. To check your water bill via SMS, send your Nairobi water account number to 20557.

To check your water balance online, use the Nairobi water bill inquiry service by visiting their website.

You can also register to get your water bill to avoid service interruption by dialing *888# and follow the prompts.

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Registration costs Ksh 5.00 and once registered you will receive free water e-bill notifications. You can also register by emailing your details to

How to contact Nairobi water

You can also contact Nairobi Water and Sewerage Company using the following contact information.

Call: 0702 206 418, 0702 206 328, 0702 206 459, 0702 205 964

Offices: Cameo Building, Kenyatta Avenue Nairobi


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